Despite the huge amount of effort organisations make to attract and hire the right people there are a surprising number who are ‘square pegs’ in ’round holes’.
How many times have you been into a store and been served by someone who is just not that interested? Contrast that experience with being served by someone who is hugely engaged and clearly loves what they do. It makes a huge difference doesn’t it? Being in the wrong job can be soul destroying for the individual. For the company they are working for it means reduced productivity, lower engagement and a potentially negative effect on customer service.
